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Careers at MidWest America
Thank you for inquiring about employment opportunities at MidWest America Federal Credit Union. We are an equal opportunity employer. We offer a professional, non-smoking environment. We believe that our employees are one of our greatest assets and we pride ourselves on hiring extraordinary people. MidWest America employees enjoy competitive pay based on merit and excellent benefits. Our positions are demanding, but provide an excellent opportunity to learn the financial industry. Below are positions for which we are accepting resumes.
Collections Department - Tillman Office
Good communication and listening skills are required. Employee must possess a positive and professional attitude. One year of Installment Loan Collection experience is preferred but not required. Must be able to work a flexible schedule. Employee must be dependable and have a good attendance record. Accuracy of records and good phone etiquette are required. Individual must possess sound and reasonable judgment. Employee must be a team player. Friendly and assertive member contact is required. Employee must be innovative and a self-starter. Ability to retain and apply learned skills to practical job applications is required.
Major Job Responsibilities Include:
Communication to membership by phone, letter and personal contact. Researching member accounts. Keeping accurate and confidential notes and figures of member accounts. Work with members to make suitable payment arrangements, prevent losses, and reduce and/or maintain a favorable delinquency.
Member Service RepresentativeMultiple Locations
A positive and professional attitude is needed. Must be dependable and have a good attendance record. Must be able to communicate clearly (verbal and written) and possess good listening skills. Employee should be a self-starter and possess a strong desire to learn. Must enjoy attending to the needs of all members, which includes the ability to aggressively cross-sell all Credit Union products and services to our membership. Problem solving and follow up skills are helpful. Must possess personable and professional phone etiquette. Employee should be self-confident and interact well with coworkers.
Job responsibilities include: Assist members in obtaining loans and other Credit Union products and services. Complete individual job requirements, as well as take part in departmental assignments. Maintain accurate records of all requests. Ensure meeting needs of members by cross-selling Credit Union services.
Member Service Associate
The purpose of the Member Service Associate (MSA) is to provide members with efficient, accurate and friendly service. To promote Credit Union services to members. To perform duties assigned by the MSA Supervisor/Branch Manager.
Applicant must have a high school diploma or GED. Previous cash handling experience preferred. Some prior work experience in sales and keyboarding/computer use preferred.
Individual must possess strong abstract reasoning and problem solving skills. Individual must be able to effectively handle multiple tasks simultaneously. Individual must possess strong math skills in order to effectively handle cash. Prefer individual to have working knowledge of operating the following equipment: personal computer, typewriter, 10 key calculator, fax machine, copy machine, coin counter, and shredder.
Individual must have the ability to handle the stress of high volume peak periods. Individual must be capable of tactfully communicating with internal contacts such as: MSA Supervisor/Branch Manager, Member Service Associates, and Support System Departments. Individual must be capable of tactfully communicating with external contacts such as: existing and potential new members, outside agencies and institutions, and TeleChex. Individual must have the ability to communicate in English to meet member's needs and accurately interpret data. Individual must possess a degree of physical mobility to be able to carry a cash drawer to his/her work area or to handle night deposits.
As an Equal Opportunity Employer, MidWest America Federal Credit Union is willing to make ADA accommodations to the extent possible without adversely affecting financial control or member service.
How to Apply
You may apply for employment online by clicking below.
If not applying online, you may also apply by obtaining an application at any of our branch locations. Please fax your resume to (260) 373-2796 or email to firstname.lastname@example.org. No telephone calls please.
Resumes may be mailed to:
MidWest America FCU
1104 Medical Park Drive
Fort Wayne, IN 46825
For more details about the above positions, call our JOB LINE at 260-482-3334, ext. 5621 (JOB1).